Terms and Conditions.
1. Booking Confirmation and Payment
1.1 A booking is considered confirmed only upon receipt of the signed agreement and payment of the required deposit.
1.2 The remaining balance for your booking will be automatically charged 7 days before your event using the payment method provided at the time of booking. By completing your booking, you authorise this automatic payment.
1.3 If you prefer to pay earlier or use a different payment method, you may complete your payment manually before this date. The option to manually complete your payment will be available in your confirmation email.
1.4 Full payment (including the $500 security bond) must be completed 7 days before the event date unless otherwise agreed in writing.
1.5 Failure to complete payment by the due date may result in cancellation of the booking.
1.6 Equipment hire is not included in booking fee unless explicitly stated in the inclusions.
2. Public Holiday Surcharge
2.1 A 15% surcharge applies to venue hire fees on public holidays. This surcharge is calculated before GST and will be included in the final invoice. By confirming a booking on a public holiday, the client agrees to this additional charge.
2.2 If bump-out (post-event pack-down) is required on the day of a public holiday, an additional charge of $125 per hour will apply.
3. Cancellation Policy
3.1 Clients may request to cancel their booking at any time, provided the request is made in writing. Refunds will be provided as follows:
(a) 100% refund if cancelled more than 7 days prior to the event.
(b) 20% refund if cancelled between 7 days and 48 hours of the event.
(c) Cancellations submitted within 48 hours of the event date are non-refundable.
3.2 In the event that we need to cancel your booking due to unforeseen circumstances, you will receive a full refund.
3.3 Studio Killa reserves the right to cancel your booking without prior notice, in the event of any violations of our safety procedures, terms and conditions, or applicable policies.
4. Use of Venue
4.1 The venue is available for use only during the agreed times. Additional time will incur extra charges.
4.2 The client is responsible for ensuring the venue is used in a safe, lawful, and respectful manner.
4.3 Smoking, open flames, and the use of illegal substances are strictly prohibited within the studio.
4.4 Access to the upstairs second level is strictly prohibited.
5. Liability and Insurance
5.1 The client assumes full responsibility for any damages to the venue or its property caused by the client, their guests, or vendors.
5.2 The venue is not liable for any loss, damage, or injury sustained during the event. Clients are advised to obtain event insurance to cover such risks.
6. Safety and Compliance
6.1 The venue reserves the right to terminate the event without refund if safety concerns arise, including overcapacity, unruly behaviour, or violations of fire or safety regulations.
6.2 The client must adhere to all local laws, including noise restrictions, fire codes, and alcohol licensing requirements.
7. CCTV
7.1 The studio is monitored by CCTV for security and safety purposes, and to record any instances of stolen or damaged equipment.
7.2 By using the studio, you consent to the recording and monitoring of activities within the premises.
7.3 CCTV footage will only be used for these purposes and will not be shared without prior consent, unless required by law.
8. Security Requirements
8.1 All evening events are required to have on-site security personnel.
8.2 A security team will be organised for your event by the venue, unless an alternative arrangement has been agreed upon in advance.
8.3 The venue reserves the right to mandate a minimum number of security staff depending on the size and nature of the event.
8.4 Security personnel must arrive 30 mins before the event start time for a briefing and remain 30 mins after the event to ensure a smooth wrap up and safe departure of attendees.
8.5 The client is responsible for all associated security costs.
8.6 Security personnel must be approved by the venue.
8.7 Failure to comply with this requirement may result in the cancellation of the booking.
8.8 The venue is not responsible for any changes to security rates.
9. Vendors and External Services
9.1 All external vendors must be pre-approved by the venue. Proof of insurance and necessary permits may be required.
9.2 The venue is not responsible for the performance or conduct of external vendors.
10. Cleaning and Waste Disposal
10.1 The client is responsible for leaving the venue in the same condition as it was provided.
10.2 Additional cleaning fees may apply if the venue is not left in a satisfactory condition.
11. Force Majeure
11.1 The venue is not liable for cancellations or disruptions caused by circumstances beyond its control, such as natural disasters, power outages, or government restrictions.
12. Amendments
12.1 Any amendments to this agreement must be made in writing and signed by both parties.
13. Governing Law
13.1 These terms and conditions are governed by the laws of the State of NSW, and any disputes will be resolved under its authority.
14. Termination of Booking
14.1 Studio Killa reserves the right to terminate the hire without refund in the event of inappropriate behaviour, breach of terms, or activities deemed unsafe.